(UNGKAPAN
KEPUASAN DAN KETIDAKPUASAN)
Asking about satisfaction / dissatisfaction
:
- 1. How do you like your room ?
- 2. Is everything O.K ?
- 3. Is everything satisfactory ?
- 4. Are you satisfied ?
- 5. Did you find our service satisfactory ?
- 6. Do you want to complain about something ?
- 7. Was something not to your satisfaction ?
- 8. Are you dissatisfied with something ?
Expressing saticfiction :
- 1. I really like……
- 2. I’m compeletely satisfied with everything you’ve done for me
- 3. It was satisfactory.
- 4. Everything is fine, thank you.
- 5. Everything was just perfect
- 6. I’m happy enough with…
- 7. It was okay. Not too bad.
- 8. Good enough
- 9. I feel satisfied… / contented with it…
Expressing dissatisfaction :
- 1. I am little dissatisfied with the service here
- 2. I am a bit disappointed with
- 3. The food was lousy.
- 4. I don’t like the color
- 5. I have a complaint
- 6. I want to make a complaint.
- 7. I am dissatisfied with it.
- 8. It is dissatisfactory.
- 9. It makes me dissatisfied.
- 10. I’m very dissatisfied with…
Responding to dissatisfaction :
- 1. I see
- 2. I’m sorry to hear that
- 3. I’ll look into it
- 4. I’ll see what I can do about it
- 5. I’ll try and take care of it
Example
Expressing
saticfiction :
- 1. I really like my new motorcycle.
- 2. I’m happy enough with my new classmate.
- 3. I feel satisfied with the results of your work.
- 4. I am very pleased to be able to pass school exams with good grades.
- 5. am very pleased to be able to pass school exams with good grades.
- 6. I am very happy with the appearance in a football match yesterday .
- 7. I am satisfied with the cleanliness of your class
- 8. I am very satisfied with the results of last year's Olympics .
- 9. I am very satisfied with the implementation of this year ospek
Expressing
dissatisfaction :
- 1. I don’t like the color because too flashy.
- 2. I am a bit disappointed with service in the restaurant.
- 3. I am little dissatisfied with replicates the results of your physical.
- 4. I am very disappointed with this school performance.
- 5. I am less satisfied with the cleanliness of your class.
- 6. I am less satisfied with the waiters at this restaurant.
- 7. I was disappointed with the service the bank here.
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